Returns & Refunds
If you're looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 60 days of receiving your order. You can return and exchange your Sensor Brite for a different item or receive a refund to your original payment method (less shipping & handling fees).
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Login to our online return portal using your email address and order ID
Choose the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive by email
Please send all items back to us using the label provided
Once your return is received, it will be processed within ten business days. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Please allow up to 5-7 business days after receiving your returned Sensor Brite item for your credit to be issued.